Free shipping in NL > €49.95 | Discreetly packed

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Frequently Asked Questions

FAQ

Here you will find an overview of the most frequently asked questions. Is your question not listed? Please contact us via email or whatsapp.

intimate time

We have noticed that there is a need among Christians for a safe and 'neutral' environment to order erotic products. With our Christian erotic shop we offer this environment. Webshop intimitijd contains a careful selection of quality products. We strive to keep our webshop and products free of nude photos, pornographic images and offensive language. In addition, we try to provide as much information as possible about the use of certain products.

We are aware that opinions about the use of some erotic products vary greatly among Christians. If you have any questions, complaints and/or suggestions, please contact us at info@intimitijd.nl

Intimitijd is an official company and is registered with the Chamber of Commerce (KvK):
Chamber of Commerce no. 61138851
VAT no. NL001971900B93

Business address:
Bear claw 74
6665 HW Driel

We are also affiliated with Webwinkelkeur. This means that our webshop meets the legal requirements, laws and regulations in the Netherlands for 'remote selling of products'.

Orders

All orders are discreetly packed in a neutral box or envelope. This means that it is not possible to see from the outside what is in the package or where it comes from. The address sticker only contains the details of the parcel service.

We aim to deliver all orders the next working day if ordered before 11pm. During holidays and peak times, deliveries may take a little longer. For this we depend on the parcel service. If the delivery time is longer than 5 working days due to insufficient stock, we will contact you via email.

In intimate time you can pay directly via iDEAL, credit card (Mastercard or Visa) and Bancontact (in Belgium).

It is also possible to transfer the amount for shipment (manually). Your order will only be processed once payment has been received.

At Intimitijd you can also pay afterwards (on invoice), within 14 days. We work together with Billink for this. See first, then pay!

Above €49.95 you pay no shipping costs at all (in the Netherlands)!

With an order under €20, you pay €7.45 shipping costs.

With an order between €20 and €49.95, you pay €5.95 shipping costs.

We always charge €9.95 for shipments to Belgium or Germany

Intimitijd is a webshop and therefore has no physical store. Picking up products is therefore not possible. We can organize a 'ladies night' for groups of women in consultation. At a ladies night you invite a group of women who are interested in different erotic products. A (female) employee of Intimitijd comes along with a selection of products for those present to view. There is ample opportunity to ask questions and we will provide information about the operation of various products. Would you like to know more about organizing a ladies night? Please contact info@intimitijd.nl

If you still want to change something after confirming your order, we request that you inform us as soon as possible via info@intimitijd.nl or via Whatsapp (number can be found at the top of the website). If you want to cancel the order after placing it, please inform us as soon as possible.


According to the new consumer law you have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs (unless you only want to return part of the order). Only the costs for returning from your home to the webshop are for your own account. If you make use of your right of withdrawal, you must return the product to us with all accessories supplied and in its original condition and packaging. To exercise this right, it is best to contact us via info@intimitijd.nl. We will then refund the order amount due within 14 days after registration of your return, provided that we have already received the product in good order.


You may use the withdrawal form: https://www.dropbox.com/s/2nz7sbiwiz3nc2e/modelformulier-voor-herroeping.doc?dl=1

Are you dealing with a defective product? Then we obviously find this very annoying and we will do everything we can to solve this for you. Please also contact us via info@intimitijd.nl

Products

If you want a certain product that is not offered on our webshop, it is best to contact us via info@intimitijd.nl . Try to describe as clearly as possible what kind of product it is. We will then contact you to see what is possible.

Most products have a mandatory legal warranty period. Some manufacturers offer an extended warranty. Are you dealing with a defective product? Please do not hesitate to contact us and we will see what is possible!

If you have lost parts, for example a charger, cap, etc. In some cases we can reorder them. Of course we have to charge the costs for this.

Els Gouman Intimitijd