As a consumer you are well protected within Europe. We are therefore obliged as a webshop to provide information about returns and the right of withdrawal on our website.
Intimate time puts customer satisfaction as the highest priority. If you have any questions or complaints, please always contact us via our email address email@example.com or via our telephone number or whatsapp 06-23444714. We will then look for a suitable solution together with you.
Unfortunately, it sometimes happens that a product turns out to be defective upon receipt or after using the product a few times. We use the following guideline:
Of course it is possible that when you open your delivered package you are not completely happy with the choices you (or your partner) have made.
According to the new consumer law you have the right to cancel your order up to 14 days after receipt without giving any reason. This right also applies to our products on offer. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs in the same way the payment was made. Only the costs for returning from your home to the webshop are for your own account
If you make use of your right of withdrawal, you must return the product to us with all accessories supplied and - if reasonably possible - in the original condition and packaging.
Sealed hygiene products (seal sticker or foil) may only be returned if the seal is still intact. This includes, for example, condoms, lubricant, creams, massage products, erotic toys/toys, thongs and bodysuits.